This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Just wanted to thank your customer service rep for her patience in listening to my situation. The service call was granted under warranty work without a service call. Thank you. Also, the tech Rick Jones only had to listen to the door opening and knew exactly the cause of the problem and immediately replaced the incorrect part. Thank you for the great service and professionalism.
I was very pleased with every aspect of the service - Damien was a joy to work with and so knowlegeble about his profession -- would use again and recommend to everyone.