This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Arrived within a pre-determined window and called ahead to give a more exact time! Completed job required and made suggestion to prevent further occurances. Also discussed routine maintenance to keep door working well.
If we didn't receive this card we were going to contact your office to let you know how very pleased we were with your technician. he did more than I expected-so I'm more than pleased with the job. We'll use your company in the future! Thank you
I recently had need of a garage door service and settled on "Precision". On this date, your technician Mr. Papa arrived and after listening to my concerns, evaluated the situation and helped me to decide on a package fitting with my current needs. Mr. Papa not only sold me on "Precision" as the 'go-to' company, but sealed my commitment of recommendation to anyone in need of garage door services. Dave Papa deserves to be recognized for not only his professional thoroughness, knowledge and experience, but also for his genuine up-beat and pleasant personality. In today's market it is rare to find such work ethic in an individual, and it is a true pleasure to deal with an individual who possesses all of these formidable qualities. He is without question the only reason I decided to complete my project with "Precision". Mr. Papa is indeed an asset to your company, and I believe he should be rewarded and compensated for his professionalism, honesty and integrity. Your franchise is fortunate to have in its employee such an individual, and in my opinion, it would behoove you to do all you can to distinguish such an individual. You may be assured that I will recommend "Precision" to neighbors and friends in need of such service.