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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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I was going to run some important errands when I discovered that our garage door would not raise, thus making it impossible to get either of my 2 cars out. I tried to contact the man who I had used several times in the past few years, but I could not get him on the phone and his home phone had been diconnected. I checked the yellow pages and selected a firm that covered my town. Your service technician, Rick was able to get to my home in a few hours after I called.He spotted the problem immediately; got the door raised by hand so I could get my cars out. Then he quickly determined that there was a number of parts that needed to be replaced. After he gave me a detailed analysis of the repairs that were needed, he set about making the necessary repairs. In 2 hours, he had installed all the new parts that were sorely needed to make our door operate more smoothly than it had ever been in the past 24 years. The door now is so much quieter than ever and it is almost silent when it is raised or lowered.Actually, the door problem turned out to be a fortunate thing, because I now have a door that I can depend on to operate smoothly and I now know that I will not have a problem that could have arisen at some future time when I might have had to get my wife to a doctor's appointment. Your service has now made any concerns I might have had with any future problems disappear. Rick did a great job and I will never have to look in the yellow pages again when it comes to any service I might need on a door that will be in good shape for a long time.
–
Harold Sellner
