This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Very nice person-it was a big relief to me to have him point out a possible problem in the making, by putting in two safety cables. Having my garage doors opening and closing again is such a relief to me. I give him the highest marks I can. I'm a retired teacher. Thank you!
The person (a woman) who answered my call was very nice, courteous, and profesional (I think her name was Christina)! The technician who responded was also very nice, professional, helpful and knowledgeable. (Damien) Overall, we were pleased and impressed with a job well done and extremely nice employees!!!
I do not understand why anybody would use anyone but Precision. The professional, courteous, knowledgeable people I have ever dealt with in my years for garage service. Excellent tech Damien-I will be a customer for life and refer Precision to everyone I know. Thank you!
Saturday service-amazing. Jeff is very courteous & knowledgable. Explained all work in great detail and completed quickly. I spoke with Christina in the office morning-she was also a pleasure to speak with. Both are assets to your company. Thank you!
Jim was very courteous and professional. He explained everything that he was going to do before he started the job. He came right back to the house after one of the remotes didn't work. Overall, I was very satisfied with Jim and the entire company and will definitely recommend your company to my neighbors!