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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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while satisfied with the repairs, the price seemed way overboard. I WAS AT WORK WHEN THE SERVICEMAN arrived, so my wife had to relay info over the phone. the repair took less than 1 hr and the cost was nearly $900. Did i get ripped off? I will do some research and make some phone calls to find out if i was. Please review my bill to see if there were any errors.
A Response from Steve:
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Don Hibbs
Dear Mr. Hibbs, It was a pleasure to speak with you regarding your concerns about your recent garage door repair. I want to Thank You for giving me the opportunity to review with you what was repaired and what warranties came with the repair. Many times we repair a customers door when the husband or wife is at work and he or she gets home and just looks at the price and was not present when the technician explained to the spouse what their options were. They make a decision and we repair the problem only to get a call of what did we do? Some don't give me the time to explain what we do and how we do it. You did and I Thank You! I was very pleased when you said that you would continue to use my company and reccomend us to friends and family. Wishing you and your family a Happy, Healthy and Prosperous New Year.
Sincerely, Steve Skaflestad President
Sincerely, Steve Skaflestad President
