This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
We had our garage door by your tech last week, and I wanted to say that he was extremely nice and great at his job. It was such a nice change to deal with a copany that you can actually count on! Thank you!
Garage doors were fixed within 2 hours of phone call. The service men who came out were very professional, quick, clean and knowledgable. Would call again.
Very professional. Appreciated that he called to let us know when he was coming about an hour before his actual arrival.
He was able to do the repair (more of a "quick fix" to get us back up and running again!), and made a recommendation to install a new garage door opener. We haven't done it yet - but when we do decide to do it, we will definitely use Precision and request Damien to do the work.
Damien did a great job in advising us on the temporary repair of our door sring and helping us select the new door, John arrived right on time and finished the install ahead of schedule, left us with a clean area, removing the old door and parts as promised.
Rick and Luke were great. They identified the problem very quickly and solved the problem. I was very happy that they checked all other components and fixed where needed. I would absolutely like to have them back if we had a problem again.
Technician arrived within the 4-hr schedule window indicated by customer service. Damien was courteous and efficient. He completed the repair work (tension spring replacement x2) in under a half hour. Parts are pricey but service is very good.
I was very happy with the work your tech did - he came out on Dec 31 when everyone else was taking the day off, and fixed the door in about an hour. He showed me the problem that caused the door failure, and answered all of my questions. He was polite and made an effort to avoid tracking dirt into the house (much appreciated). When it comes time to replace the door, you guys will be high on my list. Apologies for not knowing his name - he did introduce himself and was friendly, but it's been a busy week.