This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
I was very satisfied with Mikes work! And he answered all my questions with no problem. If I ever had any other work to be done I would hope to see his again. I was also satisfied with getting someone to speak to right away instead of having to leave a message on an answering machine.
I just wanted to say that when Damien showed up at my house he really took charge of things. He came in with a great deal of confidence about what he was doing along with a solid knowledge on everything technical to statistics. I was really impressed with his enthusiasm and solid work ethic which went far beyond what you normally see.
Your service man, Rick, was here today and did an excellent job! He was polite, well capable of doing the job and cleaned up. Thank you for sending such a capable person.