This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
My son did the leg work to find a reliable company we could trust to be honest with us and tell us exactly what was wrong with the garage doors. The technician Richard Jones was early for the appointment (this was a first). He explained everything to me and gave me his opinion on two different ways to go. I waited until my son got home and let him call the technician to have him explain everything, then we made the decision to replace both doors. Thank you Richard for being so kind to an old lady who doesn't know a lot about garage doors.
My technician did a thorough inspection, explaining everything. And once he determined that the track was never installed straight, thus causing the wheels to get caught and not operate properly-he fixed it. Now, it works and no longer makes tons of noise. I was thrilled with the work and level of profesionalism and would both recommend and use again. Thank you!